How your order runs and how long each step takes

A clear request is the basis for a realistic price, quantity and timeline.

Send us the product, the specification you already have and the intended use. A sketch, reference article or product photo is enough for the first assessment. Helpful details include material, dimensions, colours, branding, packaging and target quantity.

We check whether the request is feasible, which information is still missing and what quantity is realistic for the product. You then get a concrete next step from us, not a non-committal standard reply.

We source suitable manufacturers, calculate the landed cost and coordinate the samples for your approval.

Suitable factories are compared against your product, quality level, quantity and target price. Every manufacturer is verified before the first order, including a business licence check, and the price is negotiated directly at the factory.

The quote lists the landed cost to your address, made up of unit price, freight, duty and delivery, plus the lead time for production and transport and the cost of the sample and its shipping. Once you accept, the manufacturer makes a sample to your specification, and you check material, workmanship, fit and colour on the physical piece. The sample and its shipping are always charged, at the amount the quote already states. If something is off, the correction goes back to the manufacturer; when everything fits, you approve the sample in writing, and only then does the series start. When you order the series, the sample cost is credited against it in full.

The approved specification, payment terms and production start are documented clearly before the order begins.

The order confirmation records the approved product specification, quantity, total price and lead time. This creates one binding basis for you, us and the manufacturer before production starts.

How long the series takes depends on the product and the quantity: between 3 days and 6 weeks, socks usually 3 to 20 days. The date for your article is in the quote. Around Chinese New Year, delays are possible.

During production, our team follows progress on site and checks production samples. For larger orders, letter-of-credit protection can be agreed on request.

Your part in this step: you review the order confirmation, approve the specification in writing and arrange payment. You pay your German contractual partner and receive a German invoice. You pay 60% when the contract is signed and 40% once the shipping document is issued, and production starts only after your written approval.

Our own team checks the finished goods against your approved specification before they are shipped.

The inspection compares the finished batch with the approved sample and specification. Depending on the product, this includes material, dimensions, workmanship, colours, quantities, labelling and packaging.

The check is carried out by our own team in China, on site at the producer. Goods are released for loading only after the result has been assessed.

The pre-shipment inspection complements the production samples taken during manufacturing in the previous step and the check by our team during production. It is the last check before loading, followed by shipping and customs clearance.

We coordinate the freight from the factory and handle the complete import process and customs clearance on EU import.

We coordinate pickup at the factory, consolidation where required and the transport schedule. The transport mode is selected according to quantity, weight, budget and required delivery date. Sea freight is generally more economical; air freight is faster. We keep you informed about the shipment status.

We check the commercial invoice, packing list, applicable HS code and possible anti-dumping duties. We handle the import declaration, customs documents and complete clearance. Optional marine cargo insurance can cover the transport risk.

After clearance, you receive transparent documentation of the import process and an invoice with German VAT ID and DATEV-compatible booking information. For EU business customers outside Germany, VAT treatment depends on the delivery route and destination country; we clarify how it appears on the invoice before you order and state it in the quotation. You do not need to coordinate a separate customs broker or provide your own EORI number.

After customs clearance, we coordinate the final transport leg to the agreed delivery address.

The last mile is the final transport leg from the port or terminal of entry to the named destination. Within the agreed DDP process, we coordinate this handover and the onward transport to the delivery address.

Depending on the order, the destination may be your business, central warehouse, fulfilment centre or retail location. We have no warehouse of our own; on request, goods can also be dispatched directly to your B2C customers.